Terms of service

last revision date: December 29th 2020

Illegal activities and content

All services provided by Cast-Host may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any USA federal, province or city law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless Cast-Host from any claims resulting from the use of service which damages the subscriber or any other party.

Sites that promote any illegal activity or present content that may be damaging to Cast-Host servers, or any other server on the Internet are prohibited. Links to such material are also prohibited.

Examples of unacceptable content or links:

  • Pirated software
  • Hacker programs or archives
  • Warez sites
  • Hate speech related activities
  • Child, juvenile, animal pornography and all related activities
  • Copyrighted material

NOTICE: If your account is found to contain or link to illegal activities such as described by, but not limited to these Terms of Service, Cast-Host reserves the right to terminate your account without further notice. No refund will be made for pre-paid terms if termination occurs following infringement of these Terms of Service, or if required by law enforcement agencies.

IRC

We currently do not allow IRC or IRC bots to be operated on our servers.

Server abuse

Any attempt to undermine or cause harm to a server or customer of Cast-Host is strictly prohibited. As our customer you are responsible for all your accounts. Should you violate the Terms of Services outlined within, your account and all associated services may be terminated without further notice or refund.

Refusal of Service

We reserve the right to refuse, cancel or suspend services, at our sole discretion, if we deem that these terms have been breached.

All sub-networks, distributive hosting sites and dedicated servers of Cast-Host must adhere to the policies outlined in this Terms of Service.

Billing

By the Account Activation Date of each month, Cast-Host shall either:

(1) debit the client’s credit card (when such information has been provided by the client); or

(2) deliver, by e-mail or regular mail, an invoice in accordance with the applicable Service Fees for services rendered for the current month.

Invoices are generated 14 days prior to the original Account Activation Date, and payment shall be remitted to Cast-Host by no later than the specified payment due date. Cast-Host shall be entitled to immediately terminate this agreement for client’s failure to make timely payments. Credit cards can be billed automatically unless a direct request is made to our Billing team via the Client Area not to do so, at least 48hours prior to the payment due date. It is the client’s responsibility to ensure that they have sufficient funds to cover all transactions. In the event of payment failure, an automated invoice reminder will continue being sent. It is the customer’s responsibility to provide an alternate payment method before the due date is reached. All late payments may result in account or service suspension.

Invoices not paid before or on the due date will incur a late fee of 5% of the total amount that remains unpaid on the invoice.

vps

VPS payments are always due on the 1st of each month.

For any VPS subscription started prior to the 15th of the month, an invoice will be generated for the remaining amount of days until the end of the month. For example, a VPS plan purchased on the 10th will only incur an invoice for 20 or 21 days (20 or 21 /30 or 31)

For any VPS subscription started after the 15th of the month, your invoice will be generated for 1 month + x days.

For example, a VPS plan purchased on the 20th will incur an invoice for 1 month + 10 or 11 days (40 or 41/30 or 31). Your next invoice will be due in 40 or 41 days, on the 1st of the following month.

Service Suspension and Termination

Invoices are issued 14 days prior to the applicable due date for each active service.

After the due date is passed without a payment being received and an invoice being marked as PAID, a first warning e-mail will be sent.

Failure to pay within 24hours will result in a second and final suspension warning e-mail.

Starting at midnight (EST) of the 3rd day after the due date, services may be suspended at any time, and any payment MUST be communicated to a support agent to avoid suspension or full termination. If suspension occurs, a suspension notification is sent via e-mail, at which point full service termination may happen at any time within 48 hours following the suspension e-mail.

Cast-Host does not guarantee that your service may be recuperated after termination and may not be held liable for loss of data, licensing rights, promotional prices or conditions, as well as any attached devices or secondary IP addresses following service termination.

Service Fees

Certain services carry a setup fee charged by Cast-Host to client, which must be paid by client in order to have use of said services. If client terminates this agreement, client shall be responsible for any and all outstanding fees owed to Cast-Host and agrees to pay any and all fees incurred by client. Because the services are provided on a monthly basis, the client will be responsible for service fees incurred each month, regardless of when client provides notice of termination. Thus, for example, if the client provides notice of termination on the 15th day of a particular month, the client will be responsible for service fees for the entire month, and such fees will not be pro-rated or refunded.

Fraud and payment verification

Upon receiving a new customer’s first paid order, Cast-Host reserves the right to issue an Order Verification e-mail, requesting further information in order to validate your account. Until all required information is provided and deemed satisfactory by our fraud verification team, no services or support can be provided. The 3 business day delivery time starts after the verification step is passed. Verification is not necessary for all orders, and may be requested again any time you change your payment method.

Money back guarantee & refund policy

As Cast-Host offer a Free Trial Demo Accounts for most of the services, no refund or partial refund is available for any of the services as the client can try the service before his order.

For Services which don’t offer Free Trial such as Dedicated Servers there is no refund or partial refund for the service after the order.

If client has retained the services for longer than one month and has pre-paid Cast-Host for such services, refunds will not be issued for any unused portion of the lease, as your purchase benefits from a long-term rebate. Therefore, if a client’s account is cancelled at any point during a 3 month, 6 month or one-year term, the client will not be entitled to a refund for the months remaining.

Trial periods

We offer trial periods for some services like Audio and Video Streaming, the client can order the trial period without providing any payment data.

We do not offer trial periods of any kind for dedicated servers. Abusing our policy in order to test our services then get a refund is not acceptable, and no refunds will be made without proper justification, or failure on Cast-Host behalf to provide the services purchased.

NB: We also will not refund servers mistakenly purchased in the wrong location; this includes servers purchased in a geo-located city as this information is made clearly available for all such cities.

General Refund guidelines

We will not refund or credit under the following circumstances:

  • Geo-location or mistake in location
  • Failing to ask a question on the nature of our services, or a particular spec or configuration.
  • Account termination or suspension due to non-following of our Terms of Service.
  • Account termination or suspension due to any kind of illegal activity.
  • Service termination or suspension due to non-payment, or late payment of any services, licenses, or add-ons attached to said services
  • Already given credits
  • Changing your mind

We reserve the final decision on refunds, based on the situation and reason for cancellation. The general rule is, if there is an issue on a server, our staff will dedicate themselves to fixing it. Any delays that prevent our customer from using their server will be credited, and issues that we are simply unable to solve will be refunded. It is important to note that refund requests based on information that was included in the terms of service or clearly available on our website will always be refused. For example, if a customer has purchased a geo-located server in lieu of a physically located server. Please issue a request to our support staff before making such a purchase.

About Datacenter locations

While most of our announced locations are where the datacenters are, Cast-HostServer reserves the right to setup a server in a location nearby (in the same country), generally just outside of the city boundaries. You may obtain the exact datacenter location upfront by contacting our support team.

Account Deactivations

Any account deactivated due to non-payment will require a reactivation fee of $20.00 prior to reactivation.

Cancellation Refunds

We DO NOT refund partial cost of your services. We require a 7-days notification prior to an invoice’s due date for cancelling a service. No refund can be issued for incomplete billing cycles, even if a cancellation request is issued prior to the 7-days period. Following the 7-days period, the previously generated invoice will have to be paid before issuing a cancellation request. The server will then be cancelled on the following due date.

Refusal of Service

We reserve the right to refuse, cancel or suspend service, at our sole discretion.

Limitation of Liability

Cast-Host shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from Cast-Host servers going off-line or being unavailable for any reason whatsoever. Furthermore, Cast-Host shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of Cast-Host servers. All damages shall be limited to the immediate termination of service.

Violations

Violations of these Acceptable Use Policies should be forwarded to abuse@Cast-Host.com. All complaints will be investigated promptly. Failure to follow any term or condition will be grounds for immediate account deactivation or termination.

Disclaimer

As our hosting services are solely self-managed, the customer is fully responsible for data backup. Cast-Host cannot be held liable for system down times, network or hardware failures or data loss, nor can Cast-Host be held accountable for any loss on projected income due to system down times, network or hardware failures or data loss. Certain services provided by Cast-Host are resold. Thus, certain equipment, routing, software and programming provided by Cast-Host are not directly owned or written by Cast-Host. Moreover, Cast-Host holds no responsibility for the use of our client accounts. Failure to comply with any terms or conditions may result in the automatic deactivation or termination of the responsible account. We reserve the right to remove any account, without advance notice for any reason without restitution, as Cast-Host sees fit.

Account Activation

By activating your account with Cast-Host, you agree to the above policies and conditions. Upon requesting activation of an account, you are required to accept these policies, guidelines and disclaimer, and a copy of your acceptance is forwarded along with your activation request to be maintained with your account information.

NOTICE: If you sign up for an account and fail to comply with these terms, no refunds will be given. We may however advise you by e-mail or phone prior to taking any action to provide you with an opportunity to resolve the issue, at our own discretion.

Server Uptime Guarantee

Cast-Host guarantees 99.99% service (http, ftp, pop, imap, smtp) uptime. Should we fail to deliver this for any given calendar month, your account will be refunded a pro-rated amount for the duration of the excess downtime, as per our Service Level Agreement.

Cast-Host reserves the right to amend any or all of the above policies, guidelines and disclaimer without notification. We also retain the right to increase any pricing and make changes to our account plans without notification. We will not however increase active account plans without reasonable justification, and a 30 day warning will be provided for all such price increases.